Terms and Conditions for Adnams Hotel Bookings

Adnams plc,
Sole Bay Brewery,
East Green,
Southwold,
Suffolk IP18 6JW
Registered in England.
Company registration number: 31114.
VAT No: 104702122

Tel: 01502 722186
Email: hotels@adnams.co.uk

1. Tariffs
      The tariffs, which include VAT, are subject to change without notice.

   2. Payment
      We accept most major credit cards including Visa, MasterCard, Maestro and American Express. Payment will, be debited from your account on departure. You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise, we will not be able to process your booking and a message will appear informing you of this.

   3. Deposits
      A credit card number may be used to guarantee your room and will not be charged before arrival unless you are in breech of our cancellation policy (see note 4). If you choose to take advantage of the “Pay Now Option” full payment will be taken at the time of booking utilizing services of Secure Trade.

   4. Cancellations
      In the event of a cancellation less than 2 days in advance, the Hotel will charge one night’s accommodation per room reserved. Stays covering a Saturday night are for a minimum of two nights, if reservations are amended to only a Saturday night a charge will be incurred. We recommend that guests take out insurance to cover last minute cancellations. During your stay, if you wish to shorten it, we kindly request you to inform our Reception Desk 72 hours in advance. On the contrary, a penalty will be charged.

   5. Check-in and Check-out
      Your room will be available from 2:30pm on the day of arrival. For earlier arrivals, luggage can be stored and moved to your room by our Porter service. Rooms must be vacated by 11:00am on the day of departure. Failure to do so may result in a late departure fee being charged.

   6. Dining at the Hotels
      The Swan :-
      If you have not made a reservation for dinner in our Restaurant at the time of making your room reservation, we strongly recommend that you do so on receipt of these terms and conditions as we do not automatically reserve tables for residents of the Hotel and cannot guarantee a table being available. If you are on an inclusive package you are still required to book your table at the time of reservation to avoid disappointment.
      The Crown :- The Crown Bar does not require reservations. It simply operates on a first-come-first-serve basis.

   7. Children
      We welcome children at the Hotel, but expect parents to ensure that their children do not spoil the enjoyment of other guests. Children under 16 sharing a room with two full paying adults utilizing a slip bed/sofa bed will be charged £20.00 or a cot at £15.00 per night. Please note that slip beds are not suitable for children over 13 years of age. Children occupying their own room pay full rate. Children aged 5 and under are not permitted in the Dining Room in the evenings. Children’s High Tea can be served from 5.30pm to 6.30pm in the Bar area. Please pre-order by 3:00pm on the day required, at Reception.

   8. Dogs
      Dogs are welcome in only the Lighthouse Rooms at a charge of £10.00 per dog per night, provided they do not spoil the enjoyment of other guests. Dogs are not allowed into any areas of the main Hotel building. A separate charge will be made for any damage caused by your dog to the Hotel’s property.

   9. Cancellation
      Adnams Hotels shall have the right at any time (giving as much notice as possible to the client) to cancel the reservation in the event the Hotel or any part thereof is closed due to circumstances outside its control, including (without limitation) by reason of fire; flooding; unavailability or interruption of water, fuel, light or any other power supplies; mandatory or voluntary compliance with any direction, request or order of any person having or appearing to have authority (local or national); strikes; lock outs or other labour disputes or shortage of staff.

10. Use of The Hotels
      The customer shall comply with all licensing, health and safety, hygiene and all other regulations relating to the Hotels, as well not cause any physical damages to the premises.

11. General
      While the Hotels have taken all responsible steps to ensure that the information contained in brochures, tariffs, leaflets or other advertising or promotional material is accurate, the same shall not be or be deemed to be a representation or warranty of the same. The Hotels reserve the right to alter, substitute, suspend or withdraw any service facility or amenity at any time (with or without notice) and the Customer shall raise no objection in relation thereto.

12. Group Bookings/Conference
      Separate Terms & Conditions will be provided for Group bookings.

Anchors and nets from Southwold habour

Pint of Adnams on Southwold Beach

Entrance to the Crown Hotel

Adnams Hotels Southwold

Terms and Conditions for Adnams Hotel Bookings